Frequently Asked Questions

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Upgrade a JET driven Softalk Mail Server database to use SQL Server Express 2008 R2

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How do I Backup my Softalk Mail Server Settings and Data?

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How can I can I configure my BlackBerry to download messages from Softalk Mail Server

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How do I configure one or more protocols to be Internet-facing?

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I get a '(501) Authorisation denied' error when trying to make my purchase online.

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All incoming messages are being identified as spam

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Upgrade a JET driven Softalk Mail Server database to use MS-SQL Server 2005 Express

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Avoid being blacklisted by Spamhaus and CBL

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How do I configure Norton Internet Security to allow connections to Softalk Mail Server?

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Softalk Mail Server Stops Sending Messages with a '450 Busy' Error Message

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The Softalk Mail Server Administrator reports error 'ODBC error (2): Record is deleted'.

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Can I upgrade to the latest release of WorkgroupMail and if so, how?

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Using WebMail I am able to create, but not send, messages

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Using WebMail I am unable to view the body of received messages

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Can WorkgroupMail be configured to download small blocks of messages from the ISP?

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What are the main benefits of upgrading to WorkgroupMail v8?

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When using WebMail, I am unable to add attachments to my message. Internet Explorer appears to

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I receive mail via POP3 and incoming mail is not being delivered correctly. I have noticed that the address of the true recipient in the headers has been entered incorrectly by my ISP

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I cannot send any mail, either from my mail client or from WebMail.

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When should I 'Re-calculate Recipients' of a message in the Outgoing Queue?

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How do I move the data on my Softalk Mail Server to another folder or drive?

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How do you compact and repair a Jet Database

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Diagnostics warn: No external IP addresses detected. Domain XXXXXXXXXXX must specify a HELO/EHLO domain, otherwise some email servers will not accept emails from this domain.

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I have evaluated Softalk Mail Server v8 and now need to restore my WorkgroupMail v7 installation

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How do I move or re-install my Softalk Mail Server to another computer?

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Message are being repeatedly downloaded from the ISP. How do I stop this?

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What operating systems are required in order to run Workgroupmail?

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How do I recover e-mails from a user account that I have just deleted?

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What do I enter into the DNS server address boxes?

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Using WebMail, I can login but I cannot send mail.

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How does the Content Filtering plug-in differentiate between sent, received, relayed and internal messages?

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I receive a lot of junk e-mail. How can I configure Softalk Mail Server to filter it?

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I installed WorkgroupMail v8 over my licenced WorkgroupMail installation and now have an evaluation licence

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An unauthorized person is using our Softalk Mail Server SMTP server to send out spam e-mail. How can I stop this?

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How do I configure my mail client to use the Softalk Mail Server server?

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How do I download and install Softalk Mail Server for a free 30 day trial?

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How can I test that my mail client can connect to the WorkgroupMail Server?

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How do I purchase Softalk Mail Server?

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My IP address has been blacklisted by a DNSBL server. How do I remove my listing so that I can send mail once more?

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WorkgroupMail does not attempt to connect to the ISP.

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Can local recipients be warned when a message sent to them has been quarantined as junk mail by the WorkgroupMail Spam Filtering?

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Can the Spam Filtering in WorkgroupMail be applied to certain users only?

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Can a mail client add the address of a spam sender to the Spam Filtering blacklist?

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Can I use Softalk Mail Server to receive and process my email before routing it all on to another mail server ?

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WorkgroupMail fails to start on Windows 2003 server

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I keep receiving the same messages from my ISP and the Event log shows it being repeatedly sent and received

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How can I send a message to an external recipient with the same domain address?

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How do I prevent file access errors during the backup of my Softalk Mail Server data?

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How do I configure an Outlook 2003 IMAP client to work with Softalk Mail Server?

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How do I configure an Outlook 2000 POP3 client to work with WorkgroupMail?

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How do I configure an Outlook Express 6 IMAP client to work with WorkgroupMail?

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How do I configure an Outlook 2000 IMAP client to work with WorkgroupMail?

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How can I save a copy of messages into a specific Windows folder?

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Which files should I backup so I won't have to reconfigure the mail server if my hard disk should ever fail?

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When clicking Logout in Webmail, Internet Explorer appears to hang

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Can I use Softalk Mail Server as a backup domain (MX) server ?

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Can I configure Backup servers using my existing WorkgroupMail licence

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Mail downloaded from my ISP is not delivered to the correct local user

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When I run the installation file that has just been downloaded the setup of another program is launched.

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How do I create a log of the SMTP and POP3 communications?

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When setting a connection schedule for an ISP, is the active period coloured blue or grey?

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When I try to read a message in WebMail I get a VBScript runtime error

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I can't create folders in WebMail for WorkgroupMail.

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Can Softalk Mail Server scan messages for viruses?

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How do I install WorkgroupMail plug-ins?

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I host my own e-mail. People who send mail to me don't get their mail bounced back, but I can't see the mail coming in.

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How do I stop WorkgroupMail adding the Mailscan text to the bottom of all my emails?

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Where can I download a Word format version of the Softalk Mail Server user guide?

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I have already purchased Softalk Mail Server. How do I purchase additional users?

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How do I configure an Outlook XP POP3 client to work with WorkgroupMail?

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What happens when I select 'Pause' from the shortcut menu of the WorkgroupMail server icon?

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How do I configure an Outlook 2000 (Corporate/Workgroup mode) POP3 client to work with Softalk Mail Server ?

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How do I configure the Eudora mail client to work with WorkgroupMail?

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When installing WorkgroupMail I get the error 'The procedure entry point SHGetSpecialFolderPathA could not be located in the dynamic link library shell32.dll'.

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How can I change the date format used in the Out of Office message?

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Can I forward mail from a user account without losing the original recipient information?

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How do I configure the Generic Virus Engine option with WorkgroupMail v7?

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WorkgroupMail is configured to send mail using the BTConnect ISP and mail is not being sent.

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How can I test if the Virus Checker plug-in is working correctly?

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I send mail through my ISP and all mail sent to addresses at AOL are returned as undelivered.

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I have Sophos Anti-Virus. How do I configure this to work with WorkgroupMail?

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Workgroupmail downloads our e-mail from the ISP but the messages disappear.

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How can I diagnose problems with WorkgroupMail v7?

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WorkgroupMail is configured to 'Send mail directly' but the messages are not sent.

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The following error message is reported in my WorkgroupMail event log - 'Failed to connect to the SMTP server...'

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What is 'relaying' and what is an 'open relay'?

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Can user accounts be imported from, and kept synchronized with, the Windows active directory?

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I am unable to attach large files to messages when sending with WebMail

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How do I configure Webmail on a Windows 2003 server?

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WorkgroupMail is configured to use a non standard SMTP port and I cannot send messages using WebMail

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When accessing WebMail or WebAdmin I get a session timeout error

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Why is there an International build and a Standard build for WorkgroupMail v7?

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How do I import and register my custom plug-in.

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Webmail gives a Page/Directory not found (404) error

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WorkgroupMail does not download all messages when configured to

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Problem when installing WebMail on NT4 and IIS 4

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Is it possible to customise the WebMail program and to display a different Company logo?

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How do I configure Symantec AntiVirus Corporate Edition to work with WorkgroupMail v7?

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How do I configure Norton AntiVirus Desktop Edition to work with WorkgroupMail v7?

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How do I configure Norton AntiVirus Corporate Edition to work with WorkgroupMail v7?

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How can I access WebMail from the internet without the need to authenticate?

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I have tested my Spam Filtering and it does not seem to be working.

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How can I increase the WebMail timeout period?

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Why does the WorkgroupMail server output window show so many DNS failures?

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Is it possible to reject a message received for a specific email address?

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How do I forward a copy of all incoming messages, without including any attachments, to another destination?

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How can I actively disallow the automatic subscription and un-subscription process for my mailing list?

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How can I download my mail from AOL?

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I have forgotten the password. How can I access the WorkgroupMail Administrator?

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Softalk Mail Server is set to leave a copy of messages at the ISP. How can I re-download them all?

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I send mail directly and all mail sent to addresses at AOL do not get sent.

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I have a single mailbox account at my ISP but want my users to be able to send and receive internet mail as well as internal mail

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When I create new users the Sent Items and Deleted Items folders in WebMail are not created.

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When I send a message from Outlook, an attachment called winmail.dat is added to the message.

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Some messages are not downloaded from WorkgroupMail to Outlook mail clients

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How do I check that WorkgroupMail is blocking servers listed in ORDB.org?

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When I try to start the WorkgroupMail Administrator or Server program I get the error 'Unable to load settings file WMData.dat!'

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How can I export my Outlook Express contacts list to the WorkgroupMail LDAP Directory?

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Can Content Filtering be applied to a subset of users?

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How can I restrict some users from sending internet mail?

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Can I setup one or more aliases for a user?

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After upgrading to v7, Workgroupmail stopped sorting incoming mail and now delivers it to the default user.

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How can I make my WebMail accessible from the internet?

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Is it possible to automatically stop then start workgroup mail server during a scheduled backup?

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Outlook, reports an error when sending an email

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How do I download and install WebMail for WorkgroupMail?

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Can I configure Softalk Mail Server to receive incoming mail directly by SMTP rather than POP3?

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Will installing WebMail affect my WorkgroupMail installation?

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How do I upgrade to the latest release of WorkgroupMail v7?

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How do I configure Outlook or Outlook Express to connect to the Softalk Mail Server LDAP Directory?

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WebMail works fine except I cannot send attachments.

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When I try to send a message from Outlook, I get the message "No transport provider was available for delivery to this recipient."

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How do you use the shared address book from an Outlook client?

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Can Softalk Mail Server operate as a 'Standalone' mail server

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How do I import addresses into the Mailing List plug-in?

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My ISP sends me messages to say that I am downloading my mail by both POP3 and SMTP. What does this mean and what should I do?

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Can WorkgroupMail provide both internal e-mail and Internet e-mail?

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How do I get support for Softalk Mail Server?

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What version of Norton AntiVirus do I need for the Virus Checker plugin?

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Is my Softalk Mail Server licence valid for one year or is it permanent?

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How do I remove Softalk Mail Server from my computer?

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How do I configure a User-Defined Anti-Virus product to work within the Virus Checker plug-in?

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After importing an archive from WorkgroupMail V7 the option to import has disappeared from the File menu in the Administrator. How do I resolve this?

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When I try to upgrade WorkgroupMail I receive the error message 'Unable to load setting file wmdata.dat'.

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Outlook keeps downloading the same message from the WorkgroupMail server.

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How can I save a copy of message attachments into a specific Windows folder?

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How can I be sure that the WorkgroupMail LDAP server is running?

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Is the Virus Protection option built into the Content Filtering plug-in, or must the two options be purchased separately?

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Can WorkgroupMail be configured for internal mail only?

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How do I configure Virus Protection with Content Filtering in WorkgroupMail v7?

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How can I return messages for unknown recipients back to the ISP?

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How do I move or re-install my WorkgroupMail v7 to another computer or drive?

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How can I be notified of Softalk announcements for product updates and special offers?

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How do I purchase plug-ins?

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I don't want to host my own e-mail, but can I still send mail directly?

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Can WorkgroupMail add formatted signatures to outgoing emails, such as company logo?

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WorkgroupMail cannot connect to the ISP when using a dial up connection.

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I have Network Associates Virus Scan. How do I configure this to work with WorkgroupMail?

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I have McAfee Virus Scan. How do I configure this to work with WorkgroupMail?

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My ISP requires that my mail server logs into a POP3 account before messages can be sent

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I cannot send mail from the Netscape Mail client

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Can Softalk Mail Server check incoming and outgoing e-mails for company sensitive information?

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Can WorkgroupMail produce an out of office reply for when an employee is away on business or on holiday?

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I receive two copies of every message from my ISP

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When I try to open a .exe attachment using WebMail, Internet Explorer seems to hang while it appears to be opening a page.

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How do you backup Workgroupmail v7 message data?

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How do you recover the WorkgroupMail v7 configuration from a backup?

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The WorkgroupMail Administrator fails to start up.

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I am using Outlook 2002/2003 and I frequently get a timeout when trying to send/receive messages from WorkgroupMail.

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How do I install the Message Archive Plug-in?

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How do I configure Clam AV to work with WorkgroupMail 7?

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I have mail to send and Softalk Mail Server dials up to connect to my ISP but then disconnects straight away without sending or receiving mail. What is wrong?

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I can't get Outlook XP to work with the WorkgroupMail Shared Address Book plug-in

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How to configure your relay settings in WorkgroupMail v6

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How can I diagnose problems with WorkgroupMail v6?

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How do I configure Norton AntiVirus Desktop Edition to work with WorkgroupMail v6?

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What are the minimum recommended hardware specifications in order to run WorkgroupMail?

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How do I configure Norton AntiVirus Corporate Edition to work with WorkgroupMail v6?

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Can WebMail work with Apache or any other web server?

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